Introduction to Customer Service

The Introduction to Customer Service course presents an in-depth look at communication, time management and de-escalation needed for a career in customer service. This course presents frameworks for communication, time management and problem-solving that allow you to improve your skills immediately and to evaluate customer service interactions. In addition, hands-on activities and community observations and projects are a part of this course, allowing you to get a real-world idea of key areas of customer service happening in your community.

By the end of the course, you will be able to:

• Create positive interactions with customers
• De-escalate conflict with customers
• Process retail transactions in real-world situations
• Describe the different roles in retail customer service

No prior experience in customer service is necessary to be successful in this course.